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Frequently Asked Questions
A minimum deposit paid via cred/debit card is required to set a reservation. The deposit is non-refundable. and ensures your time slot is secured and blocks out your item for the event date. In the event, you need to cancel we will save your deposit as a raincheck that you can reuse within 1 year and 6 months. If we can arrange for your item to be rebooked for the same event date we can refund your deposit.
How much room do I need?
The amount of room varies between each bounce house and water slide. A minimum of 2 feet on all four sides is required. Jumpers must be away from fences, pools, play sets, overhead utility lines, low hanging tree branches and any other permanent standing structures. Vertical clearance measurements are about 14 to 17 feet. We would be happy to discuss space requirements when you make your reservation.
Are reservations necessary?
Yes! We suggest you call at least 3 to 5 weeks ahead of time. The earlier you book, the greater your selection and the chance of you reserving your unit of choice. You can do last minute reservations, but you will be very disappointed if your original choice is already reserved.
What if it rains?
We will provide an extra tarp if the possibility of light rain exists. Please deflate the unit, cover with a tarp and re-inflate after rains have passed. DO NOT bounce while it is raining. However the unit may still get a little wet. In order to maintain a safe environment, all renters need to inspect and dry off the bounce house with a towel before continuing to bounce. It is also not safe to bounce under high winds (20mph or higher), thunder or lightning. During such conditions, the unit must be turned off. We also watch weather conditions and
reserve the right to cancel a booking if the conditions are not safe. **Any downpour, lightning or high winds are unsafe conditions for operation. Once the jump house is up and operational, there are NO REFUNDS.
Does it get hot inside of the bounce house?
Our bounce houses are covered for protection and have netting on all walls to allow for air circulation and visibility.
How do I make a reservation?
You can reserve right online 24/7. We're ready when you are. Just browse the site and begin building your shopping cart. If you start by selecting "Order By Date" in the rentals menu, you will be presented with all those items available on your selected date. You can also contact us 7 days a week. Phone: (530) 701-6313 E-mail: firstname.lastname@example.org
Is your equipment clean?
Definitely! All of our units are cleaned and disinfected after each and every use, and our equipment perfectly maintained. We're committed to making sure that you have a clean, healthy and safe environment in which to play.
How can I pay for my rental?
We gladly accept cash, postal money order, Visa, Master Card, or PayPal.
When do I pay for my rental?
Full payment on the balance is expected at time of delivery. We will require a deposit on certain orders.
How many kids can play at once?
This depends on the ages and sizes of the children. Generally speaking, the bounce house can accommodate 3-8 children of the same size/age group at one time, but we provide a chart on all of our contracts that addresses this issue. A parent's judgment is also recommended.
Do you deliver and set up?<
Yes! We will deliver and set up each unit and insure that it is clean and in good working condition before your party starts. When your party has ended, we will come back to clean and take down the unit. Set up normally takes about 15-25 minutes, and take down is about 20-40 minutes. Please make sure the path way for the bounce house is clear before the scheduled delivery.
What kind of supervision is necessary?
All of our bounce house and slide units require adult (age 18 ) supervision at all times! The customer's responsibility to provide competent adult supervision for the safety of the users.
My yard slopes a bit, will that be OK?
A slight slope is not a problem. If the area slopes more than a little, we may request an alternate location. Safety is the most important consideration for your set-up area. Please have an alternate location in mind.
Can they be set-up indoors?
Yes! Moonwalks can be set-up indoors providing there is enough ceiling clearance. A 17ft. feet vertical clearance is needed. Gyms, auditoriums and other large halls are perfect.
What type of surface can the units be placed on?
The safest surface is a level grassy area. However, our units can be set up on any level surface such as grass, concrete, asphalt, and even indoor gymnasiums. Please specify which surface the bounce house will be setup on so we can provide the appropriate tarps and anchors.
Are inflatable's safe?
Yes. Our units are constructed to be as safe as possible. Units include a safety step and safety nets that stop children from bouncing out of the jump and injuring themselves. Also, most bounce houses have emergency exits on the roof in case of power failure. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the unit. All of our units are covered for weather
protection (direct sun & light rain) and they have netting on all four sides to allow for great visibility and air circulation.
Why should I rent your units instead of someone ?
When renting a unit you are going to get service and cleanliness that is unbeatable. When you and your children see your unit set up, you'll definitely be impressed with the quality.